BOC launches customer service programme to benefit users of controlled chemicals
BOC is rolling out a global safety and security programme to help customers in industries as diverse as refrigeration, glass and glazing, water, chemicals and pharmaceuticals deal with hazardous and controlled chemicals in compliance with new EU legislation, some of which comes into force in April 2004.
Customers who purchase products, such as sulphur dioxide and ammonia, from BOC will have access to a 24-hour customer telephone service line and on-site emergency support 365 days a year. In addition, as part of its total service package, BOC will offer customer audits and training courses, helping to assure the integrity of customers' safety and security systems, and alignment with industry and regulatory 'responsible practice'.
The provision of safety training, auditing and response procedures will assist BOC customers to manage the increasing volume and complexity of chemicals, storage and transport legislation, as well as the integration of key safety, environment and assurance standards.
The new procedures¹ for these products, which have been identified using the recommendations of the United Nations Sub-Committee of Experts on the Transport of Dangerous Goods, build on existing measures introduced by BOC more than a decade ago, and are seen as setting a new standard.
"As one of the world's largest gases company's we take our corporate responsibilities for managing sensitive products on our sites, in the supply chain and with our customers very seriously. These new procedures reflect the fact that safety is our paramount concern", said Kevin Baudhuin, BOC's special products global director.
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