PerkinElmer Launches New Laboratory Service Business
"Within the life and analytical sciences marketplace, customers are seeking to streamline their supply chain through fewer, more value-added partnerships, enabling them to focus on their core competencies," said Peter Coggins, president of PerkinElmer Life and Analytical Sciences. "We have launched our OneSource Laboratory Services business in response to this emerging trend, providing our customers with the means to improve productivity and reduce costs within their laboratories."
Today's intensifying regulatory environment and an ever-increasing need for greater efficiency are both challenging the traditional instrument service model where service is viewed simply as a follow-on to an instrument purchase.
"There is an increasing demand for service partnerships that extend far beyond essential maintenance and repair of individual instruments," said John Danner, vice president and general manager, OneSource Laboratory Services Business. "In addition to the demand for higher productivity within the lab, compliance with regulatory requirements has significantly increased the complexity of installing instruments, qualifying operators, and documenting laboratory processes. By partnering with PerkinElmer OneSource, customers can take advantage of a wide range of service offerings, from on-demand repairs to validation certification to education and training. This enables customers to better focus on their core research and analytical tasks."
OneSource customers can choose from a variety of service-level agreements, with offerings including preventative maintenance, 24-hour response times, or daily on-site support. OneSource service engineers are currently engaged in numerous large-scale service partnerships, in some cases with PerkinElmer engineers residing full-time on-site with customers, performing repair, maintenance and validation of instruments provided by PerkinElmer and other suppliers.
PerkinElmer is unique among instrument vendors in its broad product scope, which ranges from basic research instruments to high-throughput drug discovery tools to environmental testing and general analytical instrumentation. The OneSource business is comprised of more than 1,000 factory-trained service professionals operating in 120 countries to service the PerkinElmer installed base of hundreds of thousands of instruments.
Most read news
Topics
Organizations
Other news from the department business & finance
These products might interest you
Reference 620 by C3 Prozess- und Analysentechnik
Potentiostat / Galvanostat / ZRA with maximum sensitivity and minimum noise for pioneering research
Rotating ring disk electrode-3A Rotator by C3 Prozess- und Analysentechnik
Precise rotation and easy electrode change - Discover the innovative Rotator system!
VOLTAMMETRY CELLS by C3 Prozess- und Analysentechnik
Replace many sensing elements with our versatile voltammetry cell for precise measurement results
Interface 1010™ by C3 Prozess- und Analysentechnik
Optimize your electrochemical measurements for precise results and a wide range of applications
Get the chemical industry in your inbox
From now on, don't miss a thing: Our newsletter for the chemical industry, analytics, lab technology and process engineering brings you up to date every Tuesday and Thursday. The latest industry news, product highlights and innovations - compact and easy to understand in your inbox. Researched by us so you don't have to.